MobileHelp Review

Company Overview

MobileHelp offers innovative, reliable medical alert systems to use in your home or on-the-go. Founded in 2006 and based in Boca Raton, Florida, MobileHelp has established itself as a leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, servicing clients across the entire nation. Whether you’re in California, Maine, or anywhere in between, you can sign up for support, starting with a free 30-day trial.

Service Summary

MobileHelp offers many different medical alert systems, allowing you to customize your service level to perfectly accommodate your loved one’s needs. If you’re unsure what to pick, a personal consultant can help you weigh the options.

Depending on what you choose, prices will vary. For 24/7 monitoring, you can expect a monthly fee of:

• Classic - $19.95
• Wired Home - $24.95
• Mobile Solo - $37.95
• Duo - $41.95
• Mobile Duo - $44.95
• Touch - $299.95 for 6-months

You can save a bit by paying for three, six, or twelve months upfront.

With your order, you’ll receive the equipment, shipping, activation ($99 value), and lockbox ($29.95 value) for free. All online orders include a neck pendant, but if you would like to swap it out for the wrist button, you can just give MobileHelp a call and they’ll adjust your order. The wearable devices are water-resistant, easy to use, and comfortable to wear all throughout the day and night. If you’re unsure the medical alert system you’re thinking about choosing will work for you, then you can try it out risk-free during MobileHelp’s initial 30-day trial period.

Equipment and Installation

Their Classic model is where it all started. This system uses a base station that hooks to the ATT cellular network, so you do not need a landline. It comes with a wearable help button that sends a message through the base station and on to the support team. The Classic base station features a built-in emergency help button, while also displaying the date, time, and outside temperature. The 600-foot range allows your loved one to move through their home freely without compromising their safety.

For those without cellular service, there’s the Wired Home system. This device uses a landline connection to send messages to the monitoring team as needed to protect your loved one. It comes with a two-way speaker and has an emergency call button located on the device. You’ll also receive a wearable help button, which can be detected within the base system’s 1,300-foot coverage area.

Their Solo system uses a GPS device that doesn’t need a landline nor cellular connections. This small help button can sit docked in its charging station or be used on-the-go. Even better, the help button is waterproof so that it can also be worn in the shower. The Solo device not only has its own emergency help button, but also listens for signals from the neck pendant or wristband button.

The Duo package provides complete protection, as it comes with both the classic base station and mobile help button. For loved ones that live a more active lifestyle, this option is great since it provides coverage at home and when they’re out and about. MobileHelp also offers the Mobile Duo package, which includes an extra mobile help button for a spouse or roommate.

Once you’ve ordered your product and have received the equipment, you’ll want to use the small test button to make sure your equipment is working after plugging it in. After this simple verification test, you can rest assured that all is well and your loved one is fully protected while going about your day.

Main Benefits

The MobileHelp service provides your loved one with the support they need if anything goes awry in their day. If they fall down or have any other medical emergency, they can simply click the button on their wearable or the base station. The device will relay that information to the response center, where it is immediately reviewed by the support team.

If your loved one is a fall risk, you can add the automatic fall detection button to your plan for just $10/month. This small device is worn around the neck and detects a fall as it occurs. If the wearer cannot press the button for help, the fall detection device will do it for them. Upon receiving the alert, the MobileHelp’s personal response associate will use the two-way radio to speak with your loved one. They will find out what’s wrong to quickly determine whether to call for an ambulance or alert an emergency contact.

Since the company also provides a free lockbox to store spare keys for emergency entry, it’s easy for responders to get in and provide help. The EMTs or designated emergency contacts just have to use the combination code to access the lockbox and make their way inside to tend to your loved one.

Reputation

When your loved one clicks the emergency help button, the support team responds within just 20 seconds. The near instant response time ensures that your loved one is left feeling reassured and supported while waiting for more help to arrive.

The support team is well known for helping their clients feel calm while they choose the most effective response for the situation. They explain the situation to the first responders or emergency contacts, so they can get right over to provide their assistance.

Bottom Line

Overall, MobileHelp is a reliable, affordable option for those who need medical alert services fast. You can sign up any time by accepting their 30-day free trial offer. If you determine that you no longer need the service, you can easily cancel it since they do not require long-term contracts.

If you need assistance while setting up the equipment, they offer phone and chat support to walk you through the process from start to finish. Once the system is installed, you and your loved one can look forward to enjoying life and having peace-of-mind, knowing that emergency help is readily available with just the tap of a button.